Why Cloud-Native Contact Centers Are Becoming an Industry Standard
The direction of travel is toward autonomous contact centers, where systems self-heal, auto-optimize and predict customer needs before they arise.

The direction of travel is toward autonomous contact centers, where systems self-heal, auto-optimize and predict customer needs before they arise.




The direction of travel is toward autonomous contact centers, where systems self-heal, auto-optimize and predict customer needs before they arise.




As the logistics industry evolves toward fully digitized, cloud-native infrastructures, security has become an urgent and complex priority.





Akamai and Fermyon Technologies have an alliance that brings Wasm software components to a highly distributed cloud computing network.





PlayerZero has extended its namesake platform that leverages artificial intelligence (AI) to analyze codebases by adding the ability to simulate code created using generative AI coding tools. Fresh off raising an additional $15 million in funding, PlayerZero CEO Animesh Koratana said CodeSim makes it possible to predict how that code will impact a codebase without […] [...]

Blameless post-mortems flip the script, transforming incidents into structured opportunities for learning, accountability and resilience. [...]

A global survey of executives finds organizations are saving $28,249 per developer annually thanks to investments in AI. [...]