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Roman Rafiq serves as the Chief Information Officer (CIO) at Startek, a global leader in digital-first customer experience (CX) solutions. With over 20 years of experience in technology strategy, digital transformation, and IT operations, Roman is at the forefront of driving Startek’s global IT initiatives to enhance innovation, operational agility, and client value. Roman previously served as CIO at IGT Solutions for 17 years, where he successfully led transformative IT initiatives, elevated service delivery, and strengthened the organization's technology infrastructure. His expertise spans technology infrastructure, enterprise architecture, cybersecurity, and digital transformation. He has a strong track record of aligning technology with business objectives to achieve measurable results. Roman holds a degree in Electronics and Communications Engineering, a postgraduate diploma in eBusiness from Mumbai University, and a professional certification in cybersecurity from Harvard. His leadership journey includes roles at EXL and Tata Business Support Services, where he managed cross-functional teams and delivered impactful business outcomes. At Startek, Roman is committed to advancing digital transformation and strengthening IT capabilities, helping the organization redefine customer experience management in an increasingly dynamic digital landscape. Based in Gurgaon, he collaborates with stakeholders globally to ensure technology innovations align with business goals and deliver exceptional results.

contact, center, Tellus, cloud, environments, private clouds, TFD, Nuon, SaaS

Why Cloud-Native Contact Centers Are Becoming an Industry Standard 

The direction of travel is toward autonomous contact centers, where systems self-heal, auto-optimize and predict customer needs before they arise ...
Roman Rafiq | August 1, 2025 | Cloud contact center, Cloud-native contact centers, Contact center transformation, Customer engagement, Modern customer experience

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How to Turn Backstage into a Self-Service Infra Portal with StackGen
12 August 2025
How to Turn Backstage into a Self-Service Infra Portal with StackGen
Securing Vibe Coding: Addressing the Security Challenges of AI-Generated Code
10 September 2025
Securing Vibe Coding: Addressing the Security Challenges of AI-Generated Code
Software Safety and Security in the AI-Driven Era
21 August 2025
Software Safety and Security in the AI-Driven Era
DevSecOps: Cracking the Code – The Agentic AI Imperative for Cloud-Native AppSec
14 August 2025
DevSecOps: Cracking the Code – The Agentic AI Imperative for Cloud-Native AppSec

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ThreatHunter.ai Halts Hundreds of Attacks in the past 48 hours: Combating Ransomware and Nation-State Cyber Threats Head-On

Deloitte Partners with Memcyco to Combat ATO and Other Online Attacks with Real-Time Digital Impersonation Protection Solutions

Deloitte Partners with Memcyco to Combat ATO and Other Online Attacks with Real-Time Digital Impersonation Protection Solutions

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