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Roman Rafiq serves as the Chief Information Officer (CIO) at Startek, a global leader in digital-first customer experience (CX) solutions. With over 20 years of experience in technology strategy, digital transformation, and IT operations, Roman is at the forefront of driving Startek’s global IT initiatives to enhance innovation, operational agility, and client value. Roman previously served as CIO at IGT Solutions for 17 years, where he successfully led transformative IT initiatives, elevated service delivery, and strengthened the organization's technology infrastructure. His expertise spans technology infrastructure, enterprise architecture, cybersecurity, and digital transformation. He has a strong track record of aligning technology with business objectives to achieve measurable results. Roman holds a degree in Electronics and Communications Engineering, a postgraduate diploma in eBusiness from Mumbai University, and a professional certification in cybersecurity from Harvard. His leadership journey includes roles at EXL and Tata Business Support Services, where he managed cross-functional teams and delivered impactful business outcomes. At Startek, Roman is committed to advancing digital transformation and strengthening IT capabilities, helping the organization redefine customer experience management in an increasingly dynamic digital landscape. Based in Gurgaon, he collaborates with stakeholders globally to ensure technology innovations align with business goals and deliver exceptional results.

contact, center, Tellus, cloud, environments, private clouds, TFD, Nuon, SaaS

Why Cloud-Native Contact Centers Are Becoming an Industry Standard 

The direction of travel is toward autonomous contact centers, where systems self-heal, auto-optimize and predict customer needs before they arise ...
Roman Rafiq | August 1, 2025 | Cloud contact center, Cloud-native contact centers, Contact center transformation, Customer engagement, Modern customer experience

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How Experts Accelerate Delivery and Eliminate Test Environment Challenges
4 November 2025
How Experts Accelerate Delivery and Eliminate Test Environment Challenges

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Accelerate & Secure: Optimizing Your Software Supply Chain with DevSecOps
18 November 2025
Accelerate & Secure: Optimizing Your Software Supply Chain with DevSecOps
Double Your Ransoms, Not Your Costs: Scaling Your Gang with AI
18 November 2025
Double Your Ransoms, Not Your Costs: Scaling Your Gang with AI
Prioritizing Digital Executive Protection to Manage Corporate Risk
13 November 2025
Prioritizing Digital Executive Protection to Manage Corporate Risk

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ThreatHunter.ai Halts Hundreds of Attacks in the past 48 hours: Combating Ransomware and Nation-State Cyber Threats Head-On

ThreatHunter.ai Halts Hundreds of Attacks in the past 48 hours: Combating Ransomware and Nation-State Cyber Threats Head-On

Deloitte Partners with Memcyco to Combat ATO and Other Online Attacks with Real-Time Digital Impersonation Protection Solutions

Deloitte Partners with Memcyco to Combat ATO and Other Online Attacks with Real-Time Digital Impersonation Protection Solutions

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Runtime Visibility & AI-powered Security in Cloud-Native Environments

October 6, 2025

LLMs & Kubernetes Configuration: Automating Hardening, Drift Detection and Policy Enforcement

October 2, 2025

Service Mesh Evolution: Ambient Mode, Gateways & The Return of Simpler Architectures

October 1, 2025

Bridging Observability & Security in Kubernetes: Beyond Just Metrics

September 29, 2025

CNCF, Docker Partnership Streamlines Container Security, Operations 

September 25, 2025

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