Hilton Enhances Digital Guest Experience with Red Hat Container and Automation Technology

As the hospitality industry expands and evolves, leading global hospitality company Hilton is focused on continuing to enhance its innovative guest services and amenities with digital offerings. The company decided to build an agile hybrid cloud computing environment—supported by continuous integration and continuous delivery (CI/CD) and automation capabilities — to create and deploy applications faster. Built with enterprise Linux container and management technology from Red Hat and supported by an efficient DevOps approach, Hilton’s new cloud environment supports the award-winning Hilton Honors mobile application that provides guests with digital check-in and room selection—with efforts for additional digital features and expansion to new markets underway.

DevOps Dozen 2023

Hilton decided to modernize its legacy call center tools and infrastructure, beginning with an initiative to use more modular platforms, optimize its application components, prepare for future cloud expansion, and improve collaboration between business and technology teams. Hilton’s IT team started searching for flexible technology that would give them greater control and choice of vendors while still providing automation and other key capabilities.

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