Data Sovereignty

Alan argues that Kubernetes can’t ignore state any longer. While stateless apps fit the original vision, real-world workloads — from databases to AI pipelines — demand continuity. A new research framework, MS2M ...

In today’s experience-first economy, customer loyalty is no longer a product of great service alone—it’s the outcome of seamless, proactive, and personalized engagement across channels. As expectations evolve, cloud-native contact centers have ...