Customer expectations are quickly evolving, which means that creating superior customer experiences in your contact center is more important than ever before. In fact, 86% of customers say that they trust a brand more if it provides an excellent customer service experience, according to Accenture. A key part of delivering that experience is investing in technology built specifically to improve customer and agent satisfaction.

In this program, learn about the changing contact center landscape and the opportunity to create long-term business value and ensure customer loyalty. Amazon Web Services (AWS) and Accenture will share actionable guidance for migrating your contact center to the cloud and how they have helped customers build a scalable, flexible contact center with Amazon Connect.

In this webinar, you’ll learn how to:

• Meet evolving customer expectations and ensure business resilience
• Accelerate your contact center modernization with Amazon Connect
• Create personalized customer journeys that drive growth